Here at NMU, we are firmly committed to delivering outstanding service – whether through our underwriting expertise, innovative products, or our ability to handle claims quickly and efficiently; broker satisfaction is always our top priority.
To that end, we are incredibly proud to be awarded the top spot in Insurance Age’s Broker Satisfaction Survey for Commercial Lines!
The research conducted by Insurance Age questioned brokers on a number of key performance metrics for service delivery, which covered efficiency in providing quotes, quality of underwriting, communication, access to decision makers, policy documentation, cover and renewals.
Speaking on NMU’s performance in the survey, Head of Marine and Specialty, Guy Smith said,
Service has always been at the heart of NMU; our dedication to providing excellent service has played a crucial part in our success over the last 40 years. Having the right people in the business who are always striving for excellence ensures that we can deliver a consistent, top-quality service to brokers and policyholders across our range of products and services. We are immensely proud of this achievement and our thanks go out to the brokers who gave their feedback in this survey.
The deep dive poll into strengths and weaknesses placed NMU in the top spot, receiving an average satisfaction score of 78.19% - three points higher than the next insurer.
Managing Director, David Perfect added,
Needless to say, we are delighted with these results and honoured to be regarded as one of the leading service providers for Commercial Lines insurance in the industry. This is yet again a reflection of what we do best, which is provide top quality service to our brokers. We thank each and every one of our broker partners who voted for us.
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