Complaints

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    In the event that you wish to make a complaint, you can do so at any time by referring the matter to:

    The Compliance Department
    Munich Re Specialty Insurance (UK) Limited
    Union, 2-10 Albert Square
    Manchester
    M2 6LW

    Tel: 0161 236 3380
    Email: compliance@nmu.co.uk

    Lloyd’s multi-stage complaints process

    In the event that you remain dissatisfied with the outcome of your complaint, you may wish to escalate it to the Complaints Team at Lloyd’s. Their address is:

    Complaints
    Fidentia House
    Walter Burke Way
    Chatham Maritime
    Chatham
    Kent
    ME4 4RN

    Tel: 020 7327 5693
    Email: complaints@lloyds.com

    Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and also available from the above address.

    Financial Ombudsman Service

    If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the United Kingdom Financial Ombudsman Service. Alternatively, you may be entitled to refer your complaint to your local ombudsman or dispute resolution body. The address of the United Kingdom Financial Ombudsman Service is:

    Financial Ombudsman Service
    Exchange Tower
    Harbour Exchange Square
    London
    E14 9SR

    Tel: 0800 023 4567 or 0300 123 9123
    Email: complaint.info@financial-ombudsman.org.uk
    Website: www.financial-ombudsman.org.uk