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Please convey my thanks to your team, as you have been the ‘perfect constant’ in 2020 especially given the difficult market – it is sincerely appreciated.

Our other direct markets have been unimpressive, so it is fair to say that you have a very high bar that others should be envious of.

You have a great team – one that cares!

In an industry slowly being choked by compliance and regulations it is comforting to know that when required there still remains the odd company who are able to show flexibility and apply that little used commodity common sense. I would like to thank you for your help with a potentially contentious claim.

This is another example of why I have and will continue to place business with you.

Director, Bridge Insurance Brokers:

The measure of a preferred insurer partner is how they perform in times of crisis, and you have displayed exemplary assistance not only with how you have helped our policyholders with this initiative but also other measures you have taken. At a time when businesses are so worried about their future, the action that you have taken is superb and we thank you for your continued support.

Director, Thompson & Co Insurance Brokers:

We would like to thank the claims department on their handling of a claim and in particular, Cheryl Hulme, who spent a great deal of time and effort to settle the claim in the best interests of the insured which helped us greatly with a difficult and complex case.

Senior Account Handler, Aston Lark:

Just wanted to give one of your colleagues some praise. Normally in this industry, people are so quick to criticise, but Sheila (Claims Adjuster) has been brilliant. I really appreciate the help and guidance she has been able to provide me with.

Commercial Director, REIDsteel:

Thanks for making this happen! It is because we and you are prepared to do something a little extra for our client that the work keeps coming in. Our client is French but prefers to deal with us, an English company because he gets a better product and service from us. So, thank you to everybody for taking the trouble to make this happen. It makes a big difference and is much appreciated.

Account Executive, Capital and County Insurance Brokers:

I wanted to provide some feedback to a case which we have just had instructions to renew with you.

The client suffered a theft claim late last year and he has asked me to relay their thanks in the efficient and prompt way the claim was handled by yourselves. He could not praise you highly enough.

As you are probably aware we have procedures in place that we remarket every 3 years and as a result of the service received, the client specifically requested that we not do so.

Could you please pass on our and the client’s thanks to all concerned.