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Claims Management
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Our claims philosophy
![Colin Masson Colin Masson](/content/dam/munichre/mrsyndicate/syndicate-employees/Colin%20Masson-Edit.jpg/_jcr_content/renditions/original./Colin%20Masson-Edit.jpg)
I am incredibly proud of the team of experts that we have within the syndicate claims team. The feedback that we receive demonstrates the commitment that we have to deliver the best customer service. More broadly the sheer scale of experience within Munich Re Group means that we are supported by a team that have dealt with some of the most complex of insurance issues. Claims is what we do.
Colin Masson
Munich Re Specialty
Chief Claims Officer
Claims opening hours
Our opening hours are 9:30 - 17:30 from Monday to Friday.
For further enquiries contact our team:
Tel: 020 886 3900
Email: synd457@munichre.com
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Claims management
Kevin Thompson
Group Head of Claims Adjusting
David Haynes
Group Head of Claims Operations
Make a claim
If you are the policyholder and have bound cover through an insurance broker, please contact your broker to lodge a claim on your behalf
As part of Lloyd’s market system, brokers are expected to submit a claim via Lloyd’s market system ECF2. Once submitted, our claims management team will be able to respond to the claim within 3 business days in the ECF2 system.
For further enquiries on your claim, our claim's adjusters are happy to help or answer your queries.
Marine Cargo
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Special Risk
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Specie
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Marine Liability
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Carolyn Thomas
Claims Adjuster
Energy Liability
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Carolyn Thomas
Claims Adjuster
Casualty
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Carolyn Thomas
Claims Adjuster
Engineering
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Yachts
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Marine Aviation and War
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Space
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Carolyn Thomas
Claims Adjuster
Property
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Richard Griffiths
Claims Adjuster
Cyber
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Carolyn Thomas
Claims Adjuster
Political Violence
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![Ball Matt Claims Adjuster](/content/dam/munichre/mrsyndicate/syndicate-employees/Matt%20Ball-Edit.jpg/_jcr_content/renditions/cropped.square.jpg.image_file.120.120.file/cropped.square.jpg)
Matt Ball
Claims Adjuster
Ports & Terminal
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Carolyn Thomas
Claims Adjuster
Credit
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Richard Griffiths
Claims Adjuster