Claims Management

We pride ourselves for having an experienced, expert claims team which works closely with both assureds and underwriters, covering all the areas of business written by the Syndicate and its service companies across the world. The team takes a proactive approach to the management of claims and provides professional and efficient claims service.

Our claims philosophy

When it comes to claims, we prioritise delivering dependable, reliable service and expert claims handling, supporting our customers promptly, accurately and efficiently. Our claims philosophy is at the heart of our business to ensure that we are there for our customers when they need us.

I am incredibly proud of the team of experts that we have within the syndicate claims team. The feedback that we receive demonstrates the commitment that we have to deliver the best customer service. More broadly the sheer scale of experience within Munich Re Group means that we are supported by a team that have dealt with some of the most complex of insurance issues. Claims is what we do.

Colin Masson

Munich Re Specialty

Chief Claims Officer

Claims opening hours

Our opening hours are 9:30 - 17:30 from Monday to Friday.

For further enquiries contact our team:

Tel: 020 886 3900

Email: synd457@munichre.com

Claims management

Kevin Thompson

Group Head of Claims Adjusting

Phone: +44 (20) 7886 3992

Email: kthompson@munichre.com

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David Haynes

Group Head of Claims Operations

Phone: +44 (0)20 7886 3925

Email: DHaynes@munichre.com

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Make a claim

If you are the policyholder and have bound cover through an insurance broker, please contact your broker to lodge a claim on your behalf

As part of Lloyd’s market system, brokers are expected to submit a claim via Lloyd’s market system ECF2. Once submitted, our claims management team will be able to respond to the claim within 3 business days in the ECF2 system.

For further enquiries on your claim, our claim's adjusters are happy to help or answer your queries.