Complaints

In the event that you wish to make a complaint, you can do so at any time by referring the matter to:

The Compliance Department 
Munich Re Specialty - Global Markets, Ireland 
Asgard House 
19/20 City Quay 
Dublin 2 
D02 K744

Tel: +44 (0)161 236 3380
Email: mrrsicompliance@munichre.com

Lloyd's multi-stage complaints process

In the event that you remain dissatisfied with the outcome of your complaint, you may wish to escalate it to the Complaints Team at Lloyd’s. Their address is:

Complaints 
Fidentia House 
Walter Burke Way 
Chatham Maritime 
Chatham 
Kent 
ME4 4RN

Tel: 020 7327 5693 
Email: complaints@lloyds.com

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and also available from the above address.

Financial Services and Pensions Ombudsman

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Services and Pensions Ombudsman. Alternatively, you may be entitled to refer your complaint to your local ombudsman or dispute resolution body. The address of the Financial  Services and Pensions Ombudsman is:

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Ireland

Tel: +353 1 567 7000 
Email: info@fspo.ie
Website: www.fspo.ie