Claims Service

We’re committed to providing a superior customer experience through our specialist claims service

With considerable knowledge, experience and claims expertise within our chosen markets, our in-house claims specialists can be counted on to deliver a first-class service and provide expert claims management.

As well as providing direct policy coverage through brokers and managing general agents, we also work with other insurers as a specialist reinsurance company; working in partnership with them to provide specialist engineering and technology coverage to their customers.

Thank you for your efficient, prompt and professional service...helpful and knowledgeable [Claims Handlers].

HSB Customer

Claims service: Our Commitments

Claims acknowledgment

Dedicated claims handler

Treat customers fairly

Specialist service

Claims settlement

We immediately acknowledge every claim, so customers know we've got it.

We provide customers with the name and contact details of a dedicated Claims Specialist who will provide their assistance.

Our claims team treat our customers like we all wish to be treated: in a fair, professional and courteous manner.

We provide a specialist service, responsive to our customers' individual circumstances and requirements.

We believe in fair settlement and prompt payment.

How to report a claim

To report a claim, please refer to your policy wording documentation for guidance. Alternatively, you can contact us via the following methods:

Email

Contact form

Call

Write

> new.loss@hsbeil.com

> Contact form

UK: 0330 100 3432
Republic of Ireland: +1800 812 363

Claims Department
HSB
Chancery Place
50 Brown Street
Manchester
M2 2JT

Feedback

We place great importance on providing a quality claims service to all our customers, and we welcome feedback on any aspects of our service. If you would like to contact us about our claims service, or about any other aspect of our service:

Complete our feedback form Email us