Harnessing the energy
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Contacts
General Enquiries
Street address
Level 28
60 Martin Place
Sydney NSW 2000
Australia
Postal address PO Box H35
AUSTRALIA SQUARE
NSW 1215
Australia
Phone
+(61) 2 9272 2050
Fax
+(61) 2 9272 2066
Attn: GLA Reception
Great Lakes Australia
PO Box H35
Australia Square NSW 1215
Complaints
Great Lakes Australia and its Underwriting Agency partners are committed to:
- Listening carefully to what you tell us,
- Being accurate and honest in telling you about our products and services,
- Communicating with you professionally and in plain language, and
- Resolving any disputes or concerns you have with us.
If you have made a complaint to one of our Underwriting Agency partners and are not satisfied with their review or decision, please let us know by contacting the Great Lakes Australia Dispute Resolution Officer at:
Attn: Dispute Resolution Officer
Great Lakes Australia
PO Box H35
Australia Square NSW 1215
If you disagree with our response, or feel we are unable to resolve your complaint to your satisfaction, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a free dispute resolution service to you and third parties within their rules and operating guidelines.
You may contact AFCA at any time during the complaints handling process for information, including whether your complaint or dispute falls within their rules and operating guidelines, at:
Online: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: GPO Box 3
Melbourne VIC 3001
We are bound by determinations made by AFCA it in accordance with its relevant terms and rules applicable to GLA.
For more information about our Complaints Handling, please see our 'Complaints and Disputes Handling Policy' as below.