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CLARA – Claims Risk Assessment
Helping you get to grips with digital claims assessment
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CLARA accelerates claims handling by up to 50%
Claims handling with and without CLARA
Conventional claims handling process
- A claim is submitted.
- The claims handler checks that the claim contains all the required information and looks at the claim amount. Other appraisers are also involved in this process.
- The claims handler sends out a questionnaire to obtain information relevant to the claim.
- The actual claims handling process begins. The claims handler requests further relevant documents.
- The handler then makes a decision based on the gathered information.
196
days*
* Franke & Bornberg, DI-Claims study 2016
98
days
Claims handling with CLARA
- A claim is submitted.
- Within a short time of the claim being submitted, the claims handler uses CLARA to conduct a rule-based telephone interview for the purposes of assessment.
- Following this, the handler sends out a brief questionnaire customised by CLARA, along with a transcript of the telephone interview.
- The claims handler then starts the focused claims handling process using the information already gathered.
- The handler makes a decision based on a standardised process with a high degree of objectivity.
CLARA — the benefits at a glance
More satisfied clients
More efficient processes
Reputation
Data analytics
Scalability
Improved risk result
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CLARA will boost your reputation and strengthen your competitive position by significantly reducing claims settlement processing times.
Get in touch with CLARA – Claims Risk Assessment
3
Speak to our experts
![Keyvan Izadi Keyvan Izadi](/content/dam/munichre/contentlounge/website-pieces/experts/izadi_keyvan.jpg/_jcr_content/renditions/original./izadi_keyvan.jpg)
Keyvan Izadi
Head of Digital Solution
![Wolfgang Demmerich Wolfgang Demmerich](/content/dam/munichre/global/images/staff-and-events-(data-protection-relevant)/Wolfgang-Demmerich.jpg/_jcr_content/renditions/original.image_file.120.120.file/Wolfgang-Demmerich.jpg)
Wolfgang Demmerich
Business Development Manager
![Bettina Bredow Bettina Bredow](/content/dam/munichre/global/images/staff-and-events-(data-protection-relevant)/Bredow_Bettina.jpg/_jcr_content/renditions/original./Bredow_Bettina.jpg)
Bettina Bredow
Head of Claims Life & Health