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Client Survey Results 2024

Munich Re's survey on client satisfaction and client retention

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    Every two years, Munich Re conducts a global, representative client survey with its reinsurance clients. We use the results to find out how we can make our client relationships even better in order to offer real added value. The survey covers all relevant facets, from client orientation to satisfaction with our products and services. Our goal is to continuously develop ourselves and our products, to identify key trends and to offer our clients the best possible services. 

    Employee skill set

    Claims settlement

    8.87
    on a scale of 10
    Our employees are our greatest and most valuable asset. Their performance and skills are key to Munich Re's quality and success as well as the key to offering our clients the best services and products for their future business development.
    8.66
    on a scale of 10
    Munich Re`s fundamental position as a reinsurer is guaranteeing our clients rapid claims processing and payment as well as the highest level of reliability. Fast and customer-oriented claims settlement is the foundation on which we build our long-standing and trusting client relationships.

    Business understanding

    New business development

    ESG practices

    8.45
    on a scale of 10
    Munich Re firmly believes that, in order to deliver the very best solutions and services for our clients, it is essential to have a deep understanding of their objectives, target customers and underwriting strategy. We are very pleased that our clients have placed a high value and trust in our insight into their business and our ability to support their further success.
    8.04
    on a scale of 10
    Our customers continuously need to develop new products and services in order to meet the expectations and stay relevant to their clients. As a powerful and reliable partner to our customers, Munich Re uses its extensive experience and know-how to create real added value in new product propositions in all lines of business.
    8.09
    on a scale of 10
    Munich Re is fully committed to the creation of long-term, sustainable value for our stakeholders while at the same time proactively considering environmental, social and responsible corporate governance aspects all along the value chain of our core business activities.

    Worldwide participation rate

    63
    Net Promotor Score
    (on a scale of -100 to +100)
    The NPS provides information about the satisfaction of our clients with our services and performance. Coming from a NPS of 60 we strive to continuously improve our NPS to ensure we are a valuable partner for our clients. For this reason, we are very grateful to have again achieved such a high NPS.
    Thomas Blunck
    Receiving your feedback via the Munich Re Client Survey and letting us know how we can further improve our services to you, forms the central piece of our client-centric approach. As any good relationship thrives on the receipt of honest and open feedback, we are appreciative of your time and effort to provide it to us. Munich Re has the clear objective to use this feedback to continuously improve our services and products to you, our dear clients.  
    Thomas Blunck
    Munich Re
    Member of the Board of Management
    Clarisse Kopff
    By capturing our clients' experiences, perceptions, and expectations, this survey supports our client-centric approach. It allows us to quickly identify opportunities to enhance our relationships and tailor our reinsurance offerings to better meet their needs.
    Clarisse Kopff
    Munich Re
    Member of the Board of Management
    Guido Funke
    Clients and client relationships build the foundation of our business. Personally, I strive to have strong and trusted partnerships with our clients. Your responses to the Munich Re Client Survey support me and my colleagues to shape and develop the quality of our relationships with you. We would like to express our sincere gratitude and convey our clear objective of rigorously following up on your responses and use them to make our relationships even stronger.
    Guido Funke
    Munich Re
    Head of Divisional Unit
    Anke Idstein
    Growing along with our clients requires a strong and healthy basis of mutual trust. This trust further thrives with feedback and enables all of us in our relationship to work even closer. Especially in Life and Health business where long-term business with sensitive data often sits in the core of our cooperation or even co-creation. Therefore your feedback is highly appreciated. Thank you!
    Anke Idstein
    Munich Re
    Chief Executive Life & Health Munich, Continental Europe (w/o Iberia, Italy Malta) and Israel
    Goel Surbhi
    I am grateful for the opportunities to serve clients in South East Asia, where we navigate unique regulatory frameworks, market dynamics, and cultural nuances. Our client survey provides invaluable insights, enabling us to refine our approach and remain adaptable. In my future responsibility for the Indian market, I'm excited to apply these lessons, leveraging the survey's unique perspective on India's distinct needs and preferences.
    Goel Surbhi
    Munich Re Singapore
    Managing Director & Head of P&C, SEA
    Rodrigo Nieto
    By listening intently to the voice of our clients and acting decisively on their feedback, we get the opportunity to remain steadfast in our mission to deliver tailormade reinsurance solutions that drive success and resilience amongst our clients in an ever-evolving world. At the same time it adds transparency and accountability to our clients, stakeholders and the wider insurance community.
    Rodrigo Nieto
    Munich Re Bogota
    CEO Reg. Centre South America