With their dedication and wide range of experience, Munich Re's employees make a vital contribution to the success of the whole Group. We therefore encourage an open and equitable dialogue with our staff.
We conduct an ongoing dialogue with staff at all levels throughout the world. This exchange helps us to reiterate the expectations we have regarding management performance at Munich Re. Communication with staff includes regular feedback such as the annual performance appraisals and discussion forums or cross-divisional colloquia. Such measures help to promote dialogue across all levels, from senior management to staff. Board members and managers regularly field questions from staff on current topics. In addition to this, there are also internal communication channels, which enable us to keep everyone up to date on topics relevant to Munich Re. Examples of this include the online magazine "go ahead" for the Group, reinsurance and Munich Health, and the staff magazines "ERGO.magazin" and "MEAG.COM".
Munich Re's central objective is to be a reliable, solution-oriented partner for our clients. We offer primary insurers, private clients and companies tailored products and services in our fields of business.
Munich Re has differently structured client bases in reinsurance, primary insurance and capital management.
- Reinsurance worldwide works together with over 4,000 insurers from more than 160 countries. At the heart of this are knowledge transfer and a solution-oriented approach, frequently in cooperation and partnership with clients such as in the case of the DESERTEC desert-power projects or innovative forms of cover for oil production risks. This approach is underlined by the 40 client seminars in Munich and 50 client events in Munich Re's International Organisation that were held in 2010. Just like the scholarship programmes for prospective managers at our primary insurance client companies, these events help to ensure a constant dialogue. Clients also benefit from a special information platform ( » connect.munichre.com) where forms, client-focused services and up-to-date information on business development can be accessed.
- This clear client focus is also a key aspect of our primary insurer ERGO, which has some 40 million mainly private policyholders. At the heart of the ERGO philosophy are transparent communication, both online and offline, a high-quality complaint management system, and fast and efficient support in the event of claims. Since March 2010, ERGO has also maintained its own open innovation platform for direct online feedback from clients.
- Munich Health delivers integrated, sustainable solutions for the healthcare market, with over six million clients in primary insurance and 400 in reinsurance. Munich Re has pooled its global healthcare expertise from insurance and reinsurance in this field of business. An example of this is the innovative » public-private partnership with the regional health insurer DAMAN National Health Insurance in Abu Dhabi, which benefits from our many years' experience in disease management and our innovative service concept for the insureds.
- MEAG's clients and investors can also rely on close and reliable cooperation. The Group's asset manager and its experienced investment experts offer clients high-quality service.
Munich Re cultivates an ongoing dialogue with private and institutional investors, analysts and rating agencies. This dialogue is part of our corporate strategy designed to achieve a sustainable increase in value.
Shareholders and other players in the capital market want detailed up-to-date information about our company. In one-on-one meetings, roadshows or via the internet, we provide them with detailed information on the opportunities and risks of our business. Munich Re's management also provides regular detailed reports, and our website offers a host of information for investors. All the presentations we use at our events for analysts and investors are published on the internet. All major meetings, including the AGM, are streamed live online, as was the 124th AGM in April 2011 attended by some 4,000 investors. There is a team on hand to answer enquiries that come in on the shareholder hotline or by e-mail. Additionally, the service pages of our shareholder portal offer our registered shareholders a wide range of background information and services on Munich Re's shares.
Munich Re (Group) seeks to bring its considerable know-how to bear on the debates concerning the challenges facing our society today. For this reason, we actively collaborate with a wide variety of interest groups and NGOs and with experts from the world of politics, public administration, and science.
For example, experts from Munich Re's » Corporate Climate Centre (CCC) maintain close contact with researchers, associations and organisations worldwide and are involved in a number of research and development projects. We also work with the London School of Economics and Political Science (LSE) on ways of making the economic consequences of climate change quantifiable.
Another important partner for us is the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ). Together with state institutions, associations and companies, Munich Re and GIZ have established several public-private partnerships in developing countries. Such projects create a basis for providing adequate insurance protection to the poorer sections of the world's population thanks to innovative financial solutions. Examples such as these underscore our aim of helping to solve ecological and social problems through dialogue.
